RETURNS & EXCHANGES
Guaranteed Peace of Mind
We want every purchase at Franklin's Store to bring you satisfaction. If the shoes do not fit, match your style, or color, you can easily exchange them or request a refund in accordance with the current legislation of Ukraine.
14 Days to Decide
According to Ukrainian law, you have the right to return or exchange the product within 14 calendar days from the date of receiving your order.
How to Process an Exchange or Return
Write to us on Instagram, Telegram, or email us at franklinstore99@gmail.com and provide your order number.
The manager will ask you to send a few photos of the shoes and the soles to confirm that they are in brand-new condition.
Send the product via Nova Poshta using the details provided by our manager. Shipping is paid by the buyer.
Conditions for a Successful Return
The product is accepted back only if its original commercial appearance is fully preserved:
- The shoes show no signs of use, outdoor wear, or dirt
- The complete package, original box, all tags, and labels are preserved
- You have a document confirming the purchase (receipt or invoice)
When a Return is Impossible
We will not be able to accept the product or issue a refund if:
- The shoes show visible signs of use or deformation
- The brand box is damaged or directly taped with the post office adhesive tape
- More than 14 days have passed since the moment of receipt
Refunds and Logistics
Who Pays for Shipping?
When exchanging a product of appropriate quality, all costs are borne by the buyer. If the return is due to a defect or our warehouse error, the store pays for delivery.
Payout Timelines
Within 1-3 business days after receiving and inspecting the package. Money is returned to the specified card account (IBAN).