Public Offer

1. General Provisions

1.1. This Public Offer defines the terms of the agreement between the Seller and the Buyer regarding the purchase and sale of Goods presented in the Franklin’s Store online shop.

1.2. Seller: Sole Proprietor (FOP) Hal Ferenc Ferencovych, Tax Registration Number (RNOKPP): 3608303518, Registered address: Berehove, Stefanyka St., 2/2.

1.3. Online shop name: Franklin’s Store.

1.4. Website / Online shop: https://franklinstore.com.ua.

1.5.Seller contact details: Phone:+380 50 254 9993, + 380 98 982 9993 E-mail: franklinstore99@gmail.com Instagram: https://www.instagram.com/franklins_ua/ Telegram: https://t.me/franklinstore_ua

1.6. The Buyer may be any person who places an Order in the online shop, via social media, messengers, phone, or through other official Franklin’s Store communication channels.

1.7. The Seller reserves the right to amend the terms of this Offer, product range, prices, delivery, and payment terms without prior notice to the Buyer. The current version of the Offer is published on the online shop's website.

1.8. Orders already confirmed are governed by the terms in effect at the time of Order confirmation, unless agreed otherwise by the Parties.

2. Terms and Definitions

• Goods — footwear, clothing, accessories, perfumes, and other items presented in the Franklin’s Store online shop or other online sales channels.
• Order — a duly completed request by the Buyer to purchase the selected Goods.
• Buyer — a person who has placed an Order and accepted the terms of this Public Offer.
• Seller — a business entity that sells Goods through the Franklin’s Store online shop.
• Website / Online shop — a website, social media page, messenger, or other online channel through which the Buyer can review the product range and place an Order.
• Parties — the Seller and the Buyer collectively.

3. Subject Matter of the Agreement

3.1. The Seller undertakes to transfer ownership of the selected Goods to the Buyer, and the Buyer undertakes to pay for and accept the Goods under the terms of this Public Offer.

3.2. The range, specifications, sizes, colors, prices, and availability of Goods are specified on the website, social media, messengers, or clarified by a Franklin’s Store manager prior to Order confirmation.

3.3. Product photos on the website, social media, and online catalogs may differ slightly from the actual appearance of the Goods due to lighting features, screen settings, shooting angle, production batch, or specific model characteristics.

3.4. All trademarks, brand names, logos, and designations depicted on or mentioned in connection with the Goods belong to their respective rights holders. Franklin’s Store does not claim official partnership, representation, or official distributor status for such brands unless explicitly stated otherwise.

3.5. Before placing an Order, the Buyer has the right to clarify with the Seller all necessary information regarding specifications, size, materials, package contents, origin, quality, and features of a specific Product.

3.6. By placing an Order, the Buyer confirms that they have read the essential information about the Product, taken it into account, and based their decision to purchase upon it.

4. Order Placement Procedure

4.1. The Buyer can place an Order via the website, Instagram, Telegram, phone, or other official Franklin’s Store channels.

4.2. To place an order, the following details must be provided: First name and last name; Phone number; Settlement / City; Postal operator branch/office; Size and color.

4.3. An Order is considered accepted once confirmed by a Franklin’s Store manager.

4.4. If the selected Product is out of stock, the Seller shall inform the Buyer and may offer an alternative size, color, model, or a refund in case of advance payment.

4.5. The Seller has the right to refuse processing an Order if the Buyer provided incomplete or incorrect details, failed to confirm the Order, did not make payment, or has systematically failed to pick up shipments in the past.

4.6. The Buyer is responsible for the accuracy of the provided data. The Seller is not responsible for delays, delivery failures, or other consequences caused by incorrectly specified Buyer details.

5. Prices and Payment Terms

5.1. Product prices are stated in Ukrainian Hryvnia (UAH).

5.2. The Seller reserves the right to change Product prices unilaterally. The cost of an already confirmed Order does not change unless agreed otherwise by the Parties.

5.3. Order payment can be made by the following methods: – full advance payment to the Seller's bank card / bank account; – partial advance payment; – cash on delivery upon receipt via the postal operator; – cash or card payment upon local pickup, if available; – another payment method agreed upon between the Buyer and the Seller.

5.4. Bank fees, payment service fees, or postal charges are paid by the Buyer, unless agreed otherwise by the Parties.

5.5. If the Buyer refuses to accept the Order without a valid reason, expenses for delivery, return shipping, and related fees may be charged to the Buyer.

5.6. In case of advance payment, Order processing may begin after payment is received.

5.7. The Seller reserves the right to require an advance payment to confirm specific Goods or Orders.

6. Delivery and Receipt of Goods

6.1.Delivery of Goods within Ukraine is carried out by the **Nova Poshta** delivery service or another postal operator as agreed by the Parties.

6.2.Estimated shipment time for an Order is 1–3 business days following Order confirmation or payment receipt, unless the manager informs the Buyer of a different timeline.

6.3. Delivery time depends on the postal operator, the Buyer's location, the delivery service schedule, and other circumstances beyond the Seller's control.

6.4. Delivery costs are borne by the Buyer according to the postal operator's tariffs, unless agreed otherwise by the Parties.

6.5. Upon receiving the Goods, the Buyer is obliged to check package integrity, completeness, size, external appearance, and the absence of visible damage.

6.6. After receipt of Goods by the Buyer, claims regarding mechanical damage that could have occurred during transit are reviewed according to the rules of the respective postal operator.

6.7. If the Buyer fails to pick up the shipment on time, additional expenses related to such delay may be charged to the Buyer.

8. Goods of Inappropriate Quality

8.1. In the event a manufacturing defect is discovered, the Buyer has the right to contact the Seller to resolve the issue via exchange, return, or another mutually agreed solution.

8.2. The following are not considered manufacturing defects: – natural wear and tear of the Product; - damage caused by improper usage; - mechanical damage occurring after receipt of Goods; - damage resulting from improper care, washing, drying, or storage; - individual material features that do not affect the usability of the Product; - size selection error, if the Buyer did not clarify sizing before ordering or ordered based on a self-chosen size.

8.3. To review a defect request, the Buyer must provide photos or videos of the defect, a description of the issue, and proof of purchase.

8.4. The Seller reviews the Buyer's claim within a reasonable timeframe after receiving all necessary information.

8.5. If the defect cannot be conclusively established via photo or video, the Seller may request the Buyer to return the Product for physical inspection.

9. Rights and Obligations of the Seller

9.1. The Seller undertakes to: — provide the Buyer with up-to-date Product information; — confirm Orders; — dispatch paid or confirmed Goods within agreed timelines; — handle Buyer requests regarding exchange, return, or Product quality; — process the Buyer's personal data in accordance with applicable rules.

9.2. The Seller has the right to: — alter the product range, prices, and terms of sale; — refuse Order processing if the Buyer provides incorrect or incomplete details; — require advance payment to confirm an Order; — refuse returns for Goods that show signs of use or loss of marketable condition; — cancel an Order if the Product is out of stock; — decline future service to a Buyer who has systematically failed to pick up orders or abused order placement terms.

10. Rights and Obligations of the Buyer

10.1. The Buyer undertakes to: — provide accurate details for Order placement and delivery; — pay for the Order using the agreed method; — pick up the Goods from the postal operator on time; — inspect the Goods upon delivery; — adhere to product care and usage guidelines; — maintain the marketable condition of Goods in case of an exchange or return.

10.2. The Buyer has the right to: — receive information about Goods prior to placing an Order; — clarify specifications, size, availability, and delivery conditions; — exchange or return Goods in line with the terms of this Public Offer; — contact the Seller regarding any Order-related queries.

11. Processing of Personal Data

11.1. By placing an Order, the Buyer consents to the processing of their personal data by the Seller for purposes of Order fulfillment, delivery, Buyer communication, processing refunds, and sales record-keeping.

11.2. Personal data may include, in particular: Buyer's first and last name, phone number, delivery address or postal branch details, payment information, and other details necessary to complete the Order.

11.3. The Seller does not disclose personal data to third parties, except where necessary for Order execution—such as to postal operators, payment services, accountants—or to comply with statutory legal requirements.

11.4. By placing an Order, the Buyer agrees that the Seller may contact them regarding matters related to the Order, payment, delivery, exchanges, or returns.

12. Liability

12.1. The Parties bear liability for non-performance or improper performance of the terms of this Public Offer in accordance with applicable legislation.

12.2. The Seller is not liable for: — delivery delays caused by the postal operator; — issues caused by incorrect data provided by the Buyer; — slight variations in color, tint, or minor visual details compared to photos; — Product damage occurring after receipt by the Buyer; — damage caused by improper use, care, washing, cleaning, drying, or storage; — inconvenience resulting from an incorrectly selected size by the Buyer.

12.3. The Seller does not guarantee that Product images on the Buyer's screen will perfectly match the physical appearance, as display settings, lighting, camera angles, and photo editing may affect perception.

12.4. The Buyer is responsible for providing accurate and truthful information during Order placement.

13. Force Majeure

13.1. The Parties are released from liability if partial or total non-performance of obligations is caused by force majeure events that could not be foreseen or prevented.

13.2. Such circumstances include, but are not limited to: military actions, martial law, state of emergency, fires, natural disasters, postal service disruptions, government restrictions, power outages, internet/telecom outages, or any other events beyond control.

13.3. In the event of force majeure, the deadline for fulfilling obligations may be extended for the duration of such circumstances.

14. Dispute Resolution

14.1. All disputes and disagreements arising between the Seller and Buyer shall be settled through negotiations.

14.2. If a dispute cannot be resolved through negotiations, the Parties shall act in accordance with current Ukrainian legislation.

15. Term of the Public Offer

15.1. This Public Offer comes into force upon its publication on the website or another official online channel of Franklin’s Store.

15.2. The Public Offer remains valid until revoked by the Seller or replaced by a new version.

15.3. By placing an Order, the Buyer confirms that they have read, understood, and fully agreed to the terms of this Public Offer.